Our products are categorized by themes and located on the home page. That page is accessible from all main category pages by clicking on the purple "HOME" tab that looks like a slice of cheese at the top!

When you click on a category, a product selection with small label images (thumbnails) will come up. You will be able to click on the small label images to view them in larger detail and personalize them if you'd like to order.

By clicking the "Add to Cart!" button at the bottom of the page, our shopping cart will appear with that item in it. You will be able to verify your order there, and make sure your personalization is accurate. If you would like to order more than one of the same item with identical personalization, just adjust your quantity in the box shown, then scroll to the bottom of the page and click on "Adjust Quantities". If you would like to shop for more, scroll to the bottom of the page and click on "Continue Shopping", or click on "Check Out" if you're ready to finalize your order.

In the check-out, please provide your billing name and the address that matches the credit card you will be using. There is a separate "deliver to" area for your name and address if we're shipping elsewhere. If you're ordering address labels, we don't automatically ship to the personalization!

You will receive an instant email receipt sent to the email address you provide, so please make sure it's accurate! Simply look this email over and reply if you have any corrections.

Each product page has a personalization section created for that particular style of label(s). You are free to type whatever you like, our samples are just suggestions. We usually just follow the same address format, feel free to use that sized label for any multi-purpose you like, a "From the Library of:" label, for example.

Other than holiday labels, you usually have a choice of special typestyles for one or two accent lines. Think about the design when selecting the font to compliment it. If it's a fun, silly design, one of our two "fun" styles is probably going to look best. If it's a nostalgic image, you might prefer one of the "formal" styles instead. There is no choice in the colors of the accent text, we use what matches the label best, usually it's the most predominant color. If you HAVE to have something particular, let us know in the message area of the shopping cart and we'll accomodate you IF we can.

On most labels you will be able to choose which line to accent. This is provided for you to customize the labels as much as possible. Like, you might want to add a slogan at the bottom of your address, instead of the top. Or, "This belongs to:" in our standard typestyle, and your name below it in a colored accent typestyle.

There will be 2-5 text fields for you to type in the information you want on the labels. You must type correctly, we will print EXACTLY what you indicate, without question! Please think about details like the space after commas, and how to abbreviate your state. Most people prefer the postal standard of two letters capitalized, like AR for Arkansas, not Ar. or spelling out the whole state. Which brings us to...

The length of your lines dictates the size of the text we use. If they are very long, we use a smaller size to fit your personalization in. But, if you have very short lines for your entire personalization, all stacked up, it's not as attractive because it doesn't balance the length of the label with the design. We show you a few common problems in creating a label below:

We suggest that you don't spell out "Apartment" and put it on it's own line. The zipcode should rarely be on it's own line - it is perfect for elongating the city and state line and creating balance. It looks much nicer to spell out "Street" and "Avenue" than to abbreviate it, although "Boulevard" may be too long depending on the name of it. In the case of very short lines, spelling out the state is can be advantageous, use your judgement, or ask for help.

If you are sending an order to Arkansas, 6% sales tax will be applied to your order.

We currently offer a value flat rate shipping charge of $4.95 by USPS 2-3 day Priority Mail to for ANY amount of merchandise sent to the same single address to the USA. We do not ship internationally at this time.

Our shipping fee is $4.95 Priority Mail for any quantity of items to the same single US address. If you wish to have some of your order sent to another address, simply click here to add an additional $4.95 shipping fee to the shopping cart. You may also indicate a gift message if you'd like!

We offer secure online transactions (see next paragraph) through our shopping cart, with Mastercard or Visa and their debit cards. You will receive an automated email receipt of your order, so please make sure you enter the correct email address.

We do not accept mailed payments, such as checks and money orders at this time.

Please enter your credit card numbers and expiration date properly, it causes unecessary delays if you're too speedy! The billing zipcode you provide must match the one on your credit card statements. Your order will ship to the billing name and address unless you provide us with a different delivery one. We don't automatically ship to the personalization on your address labels!

Safe shopping is important to everyone and we have gone to great lengths to make sure your details remain safe. As soon as you begin the payment details process on the second page of the cart, every bit of information that is transferred between us is encrypted using powerful 128-bit encryption algorithms. Even if someone could intercept the data over the internet, there is not a thing they could do with it. This can be safer with internet shopping than with traditional mail or telephone shopping.

It is easy to determine if your connection is secure; on your browser you will notice a picture of a small padlock, this normally appears right at the bottom of the screen. Sometimes this padlock will not appear, even though you are secure - to double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address). A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.

Our offices operate out of beautiful Hot Springs, Arkansas. Our business hours are 9am-10pm central time, Monday through Saturday, and 11am-8pm on Sunday. We are an e-commerce business, which means all transactions are handled through our website, and there is no phone ordering at this time. This decision was made because taking orders and personalizations over the phone left us prone to errors; it was best handled with the customer typing their own wording. We also found that since our customers shop online 24 hours a day, we could not staff phones around the clock to provide service to all shoppers. Instead, emails allow any staff member to see the entire history of a customer's contact with us, in black and white. So, email support and ordering is the way we do it.

Please know, there are real people here who love to help you. Emails get answered within minutes much of the time, about 24 hours at the most unless there is a posted holiday message. This FAQ section should answer all of your questions, but if not, we are easily accessible, just click here to email us! You will ALWAYS get a response, no question goes unanswered!

We offer USPS Priority Mail and UPS 2nd Day & Next Day services.

USPS (United States Postal Service): WE ARE NOT RESPONSIBLE FOR DELIVERY DAMAGES OR FAILURES! We are your printer, not your shipper, and have no control over orders once they leave our hands. Orders are shipped as promised, but we cannot predict a delivery date or the performance of the postal service. Delivery times average 2-5 days with Priority Mail, excluding Sunday and other legal holidays, but they DO NOT guarantee or provide a delivery date! If your package doesn't arrive within 10 days, please contact us for a tracking number and visit or call your local post office. They are the only ones that can help you once the package leaves our hands.

Our return address is on all packages. Should your order be returned to us by the USPS, we will promptly reship at OUR cost if the address on your package differs from the email receipt you approved and was the cause of misdelivery. We will not ship faster than the method you originally chose. We will reship at YOUR expense if the shipping address you provided was incorrect.

UPS (United Parcel Service): You will be issued a tracking number in your UPS shipping email. They are updated consistently throughout shipment. If there is delay in your delivery that is covered by the UPS guarantee, please let us know. If your order is damaged, you need to contact UPS directly.

We're sorry, but we do not replace/refund orders if USPS or UPS tracking provides proof of our shipment, even if you have not received your package. If you do not agree with this policy, please do not place an order.

REFUNDS: If you need to cancel an order, we will refund the full price if we have not created it in whole or in part. We usually begin some part of the work on your order a week before it is due, so let us know as quickly as you can. If we have begun to create your order, or completed creation of it, we will issue a proportional refund at our discretion, plus your full shipping fee. There are no refunds for any other situations other than cancellation.

REPLACEMENTS: All orders are created from what you enter in the personalization form and shopping cart on our site. We don't retype what you entered into the order form, we copy directly from your wording and paste it into our computer programs to avoid typos on our part. If the order we printed matches your order receipt, we will not replace it. We do not replace orders that are incorrect due to disregarded directions or personalization you entered mistakenly. If you don't understand the order forms, please email us before you place the order.

A word about ensuring accuracy when you order. You will have received an automated email receipt of your order when you complete checkout. Failing to receive an email receipt, does not invalidate our terms! It is your responsibility to give us a correct email address, permit us through your spam blocker, and ensure your mailbox isn't full. The shopping cart also displays your order, it is exactly what is on your email receipt. If you don't get a receipt, you need to let us know. If you don't hear from us when you ask for a copy of your receipt, there is a problem with your email.

You are given two opportunities to ensure your order is accurate. Please take your time reviewing your order in the shopping cart, and in the automated email receipt after checkout. You'd be surprised that people do actually spell their own names incorrectly, because they are so used to seeing it! Should you see an error in your personalization, quantity, design, or anything else, please make the corrections in reply to the email receipt. Please check the shipping address as well. We ship to the name and address you provide for billing unless you fill in a different delivery address.

All that being said, if we deviate from the email receipt, say, we send you the wrong design, we will promptly replace your incorrect order at no additional cost to you. With labels, if you selected a checkbox for "My choice of design" and didn't pick one, we will give you the full variety pack, and there is no refund for that, as it is not an error on our part. If you chose two accent typestyles and we gave you only one, no replacement. If we changed your accent typestyle because you used to many characters/spaces, no replacement!

We ship replacement orders by US 1st class or Priority mail, at our discretion, but you may pay for express shipping if you need to. Incorrect orders must be returned for replacement, please email us with your issue before returning the labels, for complete instructions.

EXCHANGES: There are no exchanges!

To report a problem, simply email us, explaining the situation (freaking out is not necessary!), including your name and order number, within 2 days of receiving your order.

We can't say it enough. Check your personalization and your shipping address. We ship to the billing name and address unless you give us another one for delivery. That aside, read instructions on the site. If your label set has multiple designs with an option for picking one or two out of the four, don't pick three! Don't pick one design if you want the full variety set! Don't pick two accent typestyles! Those boxes on the personalization form don't check themselves...just take your time and be careful!